Customers can return non-defective products for a refund, provided the item is sent back within 3 days upon receiving the item. This is conditional on that the product is returned in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice - whichever is lower. Special order items can be returned on a case-by-case basis, as determined by West RIBs.

A re-stocking fee of upto 20% maybe chargeable, at the discretion of West-Ribs.

The customer is solely responsible for shipping any returned product back to West RIBs. Customers must ship the item back to West RIBs using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to West RIBs. The customer agrees that the returned product will be 100% complete, in re-saleable condition. If these requirements are not fulfilled, West RIBs reserve the right to reject the refund.