• Items are generally dispatched within 2 working days after payment is cleared (in some rare cases, dispatch may take 3 working days). Delivery can take 3-8 working days.
  • Buyers have full responsibility to provide us with the correct delivery address on the checkout page before payment is made. West RIBs is not liable for any delays, losses and/or damage to items due to changes of delivery address after checkout, or mistakes made by buyers.
  • Re-delivery fee may be charged to buyers for items that are undeliverable and/or returned to West RIBs due to incorrect delivery address or unsuccessful deliveries.
  • Items will only be delivered during normal working hours (9am to 5pm on weekdays. Delivery is not available on weekends, public holidays or after business hours.
  • Please inspect the contents of your shipment carefully upon your receipt of it. You have 3 days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those 3 days have passed.
  • Any items considered dangerous goods such as glues and solvents will be sent via ground freight and may take longer to arrive.